Help Center

Welcome to Connect.Software support. Find answers to common questions or reach out to our team.

Quick Help

Getting Started

• How do I create my first document?
• How do I use the AI assistant?
• How do I add citations?

Common Tasks

• Save your work: Documents auto-save every 30 seconds. Look for the green checkmark.
• Export to PDF: Click the Export button → Select PDF → Choose template → Download
• Share with collaborators: Click Share → Enter email → Set permissions → Send invite

Keyboard Shortcuts

Help Center

Welcome to Connect.Software support. Find answers to common questions or reach out to our team.

Quick Help

Getting Started

• How do I create my first document?
• How do I use the AI assistant?
• How do I add citations?

Common Tasks

• Save your work: Documents auto-save every 30 seconds. Look for the green checkmark.
• Export to PDF: Click the Export button → Select PDF → Choose template → Download
• Share with collaborators: Click Share → Enter email → Set permissions → Send invite

Keyboard Shortcuts

Help Center

Welcome to Connect.Software support. Find answers to common questions or reach out to our team.

Quick Help

Getting Started

• How do I create my first document?
• How do I use the AI assistant?
• How do I add citations?

Common Tasks

• Save your work: Documents auto-save every 30 seconds. Look for the green checkmark.
• Export to PDF: Click the Export button → Select PDF → Choose template → Download
• Share with collaborators: Click Share → Enter email → Set permissions → Send invite

Keyboard Shortcuts

Video Tutorials

Video Tutorials

Video Tutorials

Getting Started (5 min)

Getting Started (5 min)

Getting Started (5 min)

Learn the basics of Connect.Software - creating documents, using templates, and navigating the editor.

Learn the basics of Connect.Software - creating documents, using templates, and navigating the editor.

Learn the basics of Connect.Software - creating documents, using templates, and navigating the editor.

AI Research Assistant (8 min)

AI Research Assistant (8 min)

AI Research Assistant (8 min)

Master the AI assistant for literature review, writing suggestions, and grammar improvement.

Master the AI assistant for literature review, writing suggestions, and grammar improvement.

Master the AI assistant for literature review, writing suggestions, and grammar improvement.

Citation Management (6 min)

Citation Management (6 min)

Citation Management (6 min)

Import references, manage your library, and generate bibliographies automatically.

Import references, manage your library, and generate bibliographies automatically.

Import references, manage your library, and generate bibliographies automatically.

Real-time Collaboration (7 min)

Real-time Collaboration (7 min)

Real-time Collaboration (7 min)

Work with co-authors, track changes, and manage team permissions.

Work with co-authors, track changes, and manage team permissions.

Work with co-authors, track changes, and manage team permissions.

Troubleshooting

Troubleshooting

Troubleshooting

Document won't load

Document won't load

Document won't load

1. Check your internet connection
2. Try refreshing the page (Ctrl+R / ⌘+R)
3. Clear browser cache
4. Try a different browser

1. Check your internet connection
2. Try refreshing the page (Ctrl+R / ⌘+R)
3. Clear browser cache
4. Try a different browser

1. Check your internet connection
2. Try refreshing the page (Ctrl+R / ⌘+R)
3. Clear browser cache
4. Try a different browser

AI assistant not responding

AI assistant not responding

AI assistant not responding

1. Check if you've reached your monthly query limit (Free plan)
2. Ensure your document has content for context
3. Try rephrasing your question
4. Contact support if issue persists

1. Check if you've reached your monthly query limit (Free plan)
2. Ensure your document has content for context
3. Try rephrasing your question
4. Contact support if issue persists

1. Check if you've reached your monthly query limit (Free plan)
2. Ensure your document has content for context
3. Try rephrasing your question
4. Contact support if issue persists

Export issues

Export issues

Export issues

1. Ensure all citations are properly linked
2. Check for any unresolved comments
3. Try exporting to a different format
4. Large documents may take longer - please wait

1. Ensure all citations are properly linked
2. Check for any unresolved comments
3. Try exporting to a different format
4. Large documents may take longer - please wait

1. Ensure all citations are properly linked
2. Check for any unresolved comments
3. Try exporting to a different format
4. Large documents may take longer - please wait

Can't invite collaborators

Can't invite collaborators

Can't invite collaborators

1. Verify you have a Team or Institution plan
2. Check that the email address is correct
3. Ask collaborator to check their spam folder
4. Ensure you haven't reached your user limit

1. Verify you have a Team or Institution plan
2. Check that the email address is correct
3. Ask collaborator to check their spam folder
4. Ensure you haven't reached your user limit

1. Verify you have a Team or Institution plan
2. Check that the email address is correct
3. Ask collaborator to check their spam folder
4. Ensure you haven't reached your user limit

System Status

System Status

System Status

Check real-time status of Connect.Software services:

Check real-time status of Connect.Software services:

Check real-time status of Connect.Software services:

🟢 Editor - Operational
🟢 AI Assistant - Operational
🟢 Export Service - Operational
🟢 Collaboration - Operational

🟢 Editor - Operational
🟢 AI Assistant - Operational
🟢 Export Service - Operational
🟢 Collaboration - Operational

🟢 Editor - Operational
🟢 AI Assistant - Operational
🟢 Export Service - Operational
🟢 Collaboration - Operational

View full status page

View full status page

View full status page

Contact Support

Contact Support

Contact Support

Email Support

Email Support

Email Support

support@connect.software

support@connect.software

support@connect.software

Response times:

Response times:

Response times:

• Free: 48 hours
• Pro: 24 hours
• Team: 12 hours
• Institution: 4 hours

• Free: 48 hours
• Pro: 24 hours
• Team: 12 hours
• Institution: 4 hours

• Free: 48 hours
• Pro: 24 hours
• Team: 12 hours
• Institution: 4 hours

Live Chat

Live Chat

Live Chat

Available for Pro, Team, and Institution plans. Click the chat icon in the bottom-right corner.

Available for Pro, Team, and Institution plans. Click the chat icon in the bottom-right corner.

Available for Pro, Team, and Institution plans. Click the chat icon in the bottom-right corner.

Schedule a Call

Schedule a Call

Schedule a Call

Institution customers can schedule a call with our support team.

Institution customers can schedule a call with our support team.

Institution customers can schedule a call with our support team.

Community

Community

Community

Research Community Forum

Research Community Forum

Research Community Forum

Connect with other researchers, share tips, and get advice. Join the community

Connect with other researchers, share tips, and get advice. Join the community

Connect with other researchers, share tips, and get advice. Join the community

Feature Requests

Feature Requests

Feature Requests

Have an idea to improve Connect.Software? Submit a feature request

Have an idea to improve Connect.Software? Submit a feature request

Have an idea to improve Connect.Software? Submit a feature request

Report a Bug

Report a Bug

Report a Bug

Found something not working right? Report a bug

Found something not working right? Report a bug

Found something not working right? Report a bug

Resources

Resources

Resources

• Documentation - Complete user guide
• Product Roadmap - See what's coming next
• Pricing - Plans and features
• Blog - Tips, updates, and research insights

• Documentation - Complete user guide
• Product Roadmap - See what's coming next
• Pricing - Plans and features
• Blog - Tips, updates, and research insights

• Documentation - Complete user guide
• Product Roadmap - See what's coming next
• Pricing - Plans and features
• Blog - Tips, updates, and research insights